We use trusted and reliable delivery services and will always offer you the fastest and most cost effective method to ensure that your artwork arrives safely.
Each piece of artwork on the website lists an estimated dispatch time from when you place your order. We will always contact you if delivery is delayed for any reason and endeavour to send your artwork out as fast as possible.
Average delivery time once payment has cleared our account
Within UK 7-10 working days.
International delivery 10-14 working day
Buy With Confidence – Something that we believe strongly is that you never truly experience a piece of artwork until you have lived with it.
We also appreciate that buying online can be slightly daunting, therefore we offer a 14 Day Money Back Guarantee.
Buy from us, live with your chosen artwork for two weeks and if you are not entirely happy, return it to us in the same condition it arrived and you will be fully refunded for the artwork.
We take the greatest care when selecting art for you. All of the artist and their work represented by New Genius.com is selected by our panel. We will only show work of the highest quality and ensure that the price reflects the value of the piece
*Client is liable for the cost of the initial shipping but we will cover the cost of the return
*This is not applicable for commissions (but do see our commissioning page for more information)
We want you to be completely satisfied with your purchase, so this is why we have a no questions asked return policy. You can return the goods within 14 days of receipt for a refund
We will refund you the cost of returning to us if we do not arrange the courier. The cost of returning the item will be your responsibility. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to opt for a signed for delivery service. Please note that it can take up to 7 days for the item to reach its destination, so make sure you allow enough time If you would like to exchange your purchase, please follow the normal return process and then place a new order online or contact us We will not accept returns for items that have been damaged post delivery. If this is the case, the item will be returned to the customer at the customer’s expense Please be aware that commissions cannot be returned. Acceptance of returns outside of the 14 days timeframe will be at the discretion of New Genius.com
If you would like to return an item, please email new genius.com within 14 days of your purchase and use the contact form to request a return authorisation. You will need to state your order number, name, address and a brief reason why you want to return the item.
If your return request is approved, we will send you a confirmation email containing a confirmation code and the return address. Please print this email and include it with the item when returned. We advise you to opt for a signed for delivery, as we are not able to accept responsibility for items that fail to reach us.
We will refund your purchase when we have received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 10 working days.
Address For Returns
The item needs to be returned to the gallery in its original packaging:
The White Cottage
What if my purchase is incorrect or I receive the wrong piece?
If you have received the wrong item, please follow the standard return process and state “faulty/wrong item” as a reason. Once we have received and checked the item and agree that it is faulty or wrong, we will refund you the full amount including the cost of delivery
How can I cancel my order?
If you would like to cancel your order, please use the contact form to notify us that you wish to cancel. If the order has already been processed, you will have to follow the standard return process described above.